Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days after payment is received.

Orders placed on weekends or holidays will be processed the next business day.

Shipping Method

All orders are shipped via USPS with tracking information provided once your order has shipped. Shipping costs are calculated at checkout.

Delivery Time

Delivery times may vary depending on destination and carrier delays. Please note that delivery delays caused by the carrier are outside of our control.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

If a package is returned due to an incorrect or incomplete address, the customer is responsible for reshipping costs.

Lost or Delayed Packages

If your tracking shows delivery but you have not received your package, please contact your local carrier first. If you need assistance, you may contact us at shopvellev@gmail.com. We do are happy to assist with the information that is available to us. 

 

Local Pickup (DFW Area)

Local pickup is available for customers located in the DFW area. 

• Local pickup must be selected at checkout.
• Orders must be picked up within 3 days of purchased.
• Pickup instructions and location details will be provided after checkout. 
• Orders not picked up within the 3- day window may be canceled at our discretion. 

Contact Us

If you have any questions regarding shipping, please contact us at:

📧 shopvellev@gmail.com